Shipping Policy

WE SERVE THE WORLD

We process orders between Monday and Friday
Free shipping on orders over $99. Due to the COVID-19 pandemic, we are currently facing a slight delay in shipping orders. We appreciate your understanding.
Orders will be processed within 2 business days of ordering and shipped the day after the processing date. Please note that we do not ship on weekends.

To the United States

  • Standard shipping (15-20 business days) – $9 (free for orders over $99)
  • Express shipping (7-10 business days) – $15

To the rest of the world

  • Standard Shipping (10-25 business days) – $9 (Free over $99)

Please note that these are estimated delivery times only, therefore Hopeelephant is not guaranteeing delivery dates.

* Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
 
For orders sent to Honduras, please note: You must be of legal age (+18 years), must have RTN (Tax id) to clear the shipment once it arrives to Honduras. Your shipments will be held by the Honduran customs for their respective process of release and payment of duties and taxes (Additional cost will be associated).
 
Orders sent to Kenya may be charged with tariffs according to the policy of Kenya Customs. If you have any question, please contact us.
 
Due to COVID-19, shipments to below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
(Algeri、Bangladesh、French Guiana、Monaco、Mongolia、Netherlands Antilles、Samoa 、San Marino、Tajikistan)